Wednesday, March 13, 2013


Hotel Reservation
Receptionist                : Good morning. Welcome to the Transnational Hotel. What can I do for you?
Tom Sanders               : Good morning. My name is Tom Sanders. I have a reservation for a single room for three nights.
Receptionist                : Alright, Mr. Sanders. Let me pull up your reservation. I can’t seem to find a record of your booking. Did you       book the room directly through us, or did you use a hotel reservation service or a travel agent?
Tom Sanders               : I booked it directly through you. I've already also paid a deposit on the first night. I have a reservation number if that helps.
Receptionist                : Yes. Sure. Can I see that, please? Thank you. Oh, I see. Maybe there was a glitch (kesalahan) with the booking system. Well, we don't have any more single rooms available, with the exception of one adjoined room. But, you would then be right next door to a family with children, which might get noisy.  But that's not a problem. I can upgrade you to one of our business suites. They all come with jacuzzis!
Tom Sanders               :  Oh! That sounds nice. But how much more is that going to cost?
Receptionist                :  That would of course be at no extra charge to you.
Tom Sanders               :  Oh, thank you.
Receptionist                :  My pleasure.
Tom Sanders               :  What about the wireless internet?
Receptionist                :  Oh. It’s really easy. This is your access code and instructions on how to use it. If you have any problems, feel free to call the front desk.
And this is a list of all the hotel amenities, like the gym and the indoor pool.

Tom Sanders               : Ah. Thank you very much.
Receptionist                : You're welcome. Has the valet already taken your car or will you be needing a parking pass?
Tom Sanders               : Oh. I don't have a car. I took a taxi from the airport.
Receptionist                : Alright. Could I have some form of i.d., please? And could you just fill out this registration form?
Tom Sanders               : Sure. Here’s my driver’s license.
Receptionist                : Thank you. Oh, you’re from San Francisco.
Tom Sanders               : Yes, I am. All the way from the west coast!
Receptionist                : I hope you had a good trip.
Tom Sanders               : Yes. I did, thank you. The flight was long but it was smooth and I slept almost the whole way.
Receptionist                : And is this your first time in the Big Apple?
Tom Sanders               : Yes, it is. I have a business conference to attend,  but I'm looking forward to getting some sightseeing done as well.
Receptionist                : Well, I’d be more than happy to give you some sightseeing tips if you need any.
Tom Sanders               : Thank you.
Receptionist                : Alright. I’ve got you all checked in to your room. This is your room key.  You’re in room 653. Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side... Just leave your suitcase here and -the bellboy will bring it up.
Receptionist               : You're welcome.
Tom Sanders             : Great. Thank you very much.
Receptionist               : If you need anything please feel free to dial the front desk. Enjoy your stay.
Tom Sanders             : Thank you.
Receptionist               : You're welcome.

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